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Configuring Your E-mail Client

This explains how to set up your email account in Microsoft Outlook Express.
It will differ slightly for Outlook and for other e-mail clients, but the basics are the same.


  1. Create a new email account. (Load Outlook Express and go to: Tools - Accounts).
  2. Click on the Add button, then select Mail to bring up the Add Mail Account window.
  3. Enter your name, click next, your email address, click next. Your email address will be with the details we send you (e.g.
  4. The next window of questions regards the server.
    • At the top of the screen, change the type to IMAP (instead of the default, POP3).
    • In the Incoming Mail Server box type:
    • For the Outgoing Mail Server (SMTP), you should use the SMTP server given to you by your Internet Service Provider. If you have another email account set up, have a look in Tools - Accounts - Mail - Properties, to see what your Send Mail (SMTP) server is.
      If you do not have one, you can send through Extraction Hosting by setting your Outgoing Mail Server (SMTP), to:, however you will need to change an additional setting later on.
  5. Enter your user name and password, as provided by us when you started your account.
  6. Do not tick "Log on using Secure Password Authentication (SPA)".
  7. Click Next a final time, then Finish. You will be prompted to synchronise folders. Click Yes, then once your folder list has been updated, click OK.

Your account Inbox and Outbox should now appear.

NOTE: If you used as your Outgoing Mail Server, you need to make one final change:

Go to the Tools menu, then Accounts. Click on your account, then press the Properties button. Click the Servers tab at the top, then at the bottom of that page, under "Outgoing Mail Server", tick "My server requires authentication".


Incoming Mail Server:

Mail Server Type: IMAP or POP3, we run both, but IMAP is recommended.
We support SSL and TLS connections for both.

Outgoing Mail Server: Your ISP's SMTP server (e.g.
To use ours, you must set your client to authenticate with our server when sending.
We support SSL and TLS connections for SMTP.